This contains both Ratchat's Privacy Policy and Ratchat's Terms of Service
Terms of Service
Ratchat Terms of Service
Effective Date: 2026/03/03
By accessing or using Ratchat, you agree to comply with and be bound by these Terms of Service.
1. User Content
Users retain all ownership rights to content posted, including messages, images, videos, audio, and music.
Posting content grants Ratchat a limited, non-exclusive license to display and distribute it within the platform for operational purposes.
Links from third-party platforms (e.g., YouTube, SoundCloud, Reddit, Spotify) may be embedded; embedding does not transfer ownership.
Users must not post content that:
Is sexually explicit or pornographic
Harasses, bullies, threatens, or intimidates other users
Promotes hate, discrimination, or illegal activity
Violates any applicable law or these Terms
Repeated violations may result in account suspension or termination.
Parody or satire is permitted; content that is illegal, offensive, or otherwise prohibited is not allowed.
2. Reporting and Moderation
Users may report content believed to violate these Terms using the platform’s reporting system.
Moderators, who are regular users, may access all posts and messages for enforcing these Terms and ensuring safety.
Reported or flagged content will be reviewed and, if necessary, removed within 24 hours.
Moderator access is strictly limited to moderation purposes and may not be used for any other reason.
3. Accounts and Age Requirements
Guest users may view content with limited functionality; registered users have full platform access.
Users must be at least 13 years old, or meet the minimum age of digital consent in their country, whichever is higher.
Users under the applicable age must have verifiable parental or guardian consent.
4. Beta Notice
Ratchat is in beta. Features and rules may change without notice.
Temporary bugs or interruptions may occur.
5. Feedback
Users may submit suggestions via the Suggestions space. Implementation is not guaranteed.
6. Agreement and Compliance
Continued use constitutes acceptance of these Terms.
If you do not agree, access to Ratchat must cease immediately.
7. Contact and Support
Email: support@ratnet.ca
Text: 604-212-0045
Privacy Policy
Ratchat Privacy Policy
Effective Date: 2026/03/03
This Privacy Policy explains how Ratchat collects, uses, and protects user information.
1. Information We Collect
Email Address: Required for account creation, authentication, and essential notifications (such as friend requests or account updates).
Usage Data: May be collected and linked to accounts to improve platform functionality, monitor feature usage, and ensure safe and effective moderation.
Ratchat does not collect:
Location information
Advertising identifiers
Personal data for advertising or third-party sale
2. How We Use Your Information
Your email address and usage data are used only for:
Account management and authentication
Preventing spam, abuse, and fake accounts
Sending essential notifications related to your account
Improving the platform and moderation effectiveness
Ratchat does not sell, trade, or share your email or identifying data with third parties.
3. Passwords & Security
Passwords are securely hashed before storage.
Ratchat cannot access your original password; only you know it.
Reasonable measures are taken to protect your data, but no online system can guarantee complete security.
4. Moderation & Safety
Ratchat includes a harmful word detector that flags potentially inappropriate language for review.
Moderators are regular users who may see all posts and messages to ensure user safety and enforce community rules.
Reports and blocks allow users to flag abusive content; flagged content is reviewed within 5 minutes alerts and removed within 24 hours if it violates platform rules.
Moderators do not use this access for any purpose other than ensuring platform safety.
5. Data Retention
Your email and usage data remain associated with your account unless you request deletion.
You may request account or data deletion at any time by contacting support.
6. Age Requirement
Ratchat is intended for users 13 or older, or the minimum age of digital consent in your country, whichever is higher.
Users under the legal age must have verifiable parental or guardian permission.
7. User Rights
Users may:
Use any valid email when signing up
Update their email at any time
Request account or data deletion
8. Security
Reasonable steps are taken to protect your information, including encrypted storage for sensitive data.
No online system can guarantee complete security.
9. Policy Updates
Users will be notified within the platform if this Privacy Policy changes.
Continued use of Ratchat after updates constitutes acceptance of the changes.
10. Contact
For questions about this Privacy Policy, account issues, content reports, or other inquiries:
Email: support@ratnet.ca
Text: 604-212-0045
By using Ratchat, you agree to these Terms of Service and our Privacy Policy. Please read carefully before posting content or interacting with other users. Users must be 13 years or older (or meet the minimum digital consent age in their country).